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Pre-Debt Alerts
By the time an unpaid bill reaches recovery, the customer has often already moved. Pre-Debt Alerts flags at-risk accounts the moment a property goes on the market, giving utilities and councils the chance to step in before arrears become write-offs.
Pre-Debt Alerts helps utilities and local councils identify customers who may be at risk of leaving a property with outstanding arrears. It combines move-trigger data with AI and machine learning scoring to support earlier, more proactive intervention.
The challenge
Unpaid bills can take months to progress through reminder notices, support offers, repayment planning and recovery activity. During that time, a customer may already have moved, making them harder to contact and reducing the likelihood of successful recovery.
The solution
Pre-Debt Alerts provides a daily alert when a customer’s property is listed for sale or rent. This enables teams to act earlier, engage the customer before the move completes, and seek to resolve outstanding arrears before debt escalates into recovery activity.
Our proactive Pre-Debt Alerts solution significantly reduces the risk of debt escalating to the point of needing recovery by providing an immediate alert against a customer who has a high propensity to incur a debt.
Key benefits
- Reduces the risk of arrears escalating into formal recovery
- Supports earlier customer engagement before a move completes
- Helps utilities and councils improve recoverability while offering customers appropriate support
- Can reduce avoidable costs associated with third-party debt collection, tracing, credit reporting or write-off
- Uses AI and machine learning to prioritise customers with a higher propensity to incur debt when moving home
Own the move. Own the customer.
The home mover moment is predictable, measurable and profitable. If you’re ready to turn home mover insight into growth, book a demo or speak to our team to see how Data Heads can help you acquire, retain and protect more customers.